At VitalZen, each product is carefully prepared and packaged with intention and care. We aim to provide a smooth and supportive experience for every customer.

Shipping

Orders are typically processed within 2–5 business days. Shipping times may vary depending on your location within Australia

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Please ensure your shipping details are entered correctly at checkout, as VitalZen is not responsible for orders sent to incorrect addresses provided by the customer.

Refunds & Return

Due to the nature of consumable and wellness products, we are unable to accept returns or offer refunds for opened or used items.

If your order arrives damaged, incorrect, or there is an issue with your purchase, please contact us within 7 days of receiving your order at:

vitalzen25@hotmail.com

We will always do our best to resolve any concerns with care and fairness.

Thank you for supporting a small, heart-led business.